A value we believe in, a daily commitment for the whole Group, the hallmark of our corporate ethics
In all the countries where the NOVOMATIC AG Group is operating, it guarantees responsible entertainment for its customers. All activities relating to product communication and B2B products are aimed at effectively communicating the characteristics of the offer and providing effective support to gamers, providing suggestions for a conscious and controlled relationship with gaming and pointing out the possibility of contacting specialised consultancy and assistance structures for any queries. NOVOMATIC works to ensure that its approach to the value of responsibility is aimed at reinforcing the self-responsibility of the guests of gaming venues, informing them of the possible risks, as well as guaranteeing the support of our operators who are suitably trained and always available in gaming halls.
Our commitment:
- We offer responsible entertainment and ensure that our guests make conscious use of our products and services.
- We ensure that our employees are trained in player protection issues and are always prepared to identify and deal accordingly with any problematic behaviour encountered.
- We prevent minors from accessing our products.
NOVOMATIC Italy for Responsible Gaming
Responsible Gaming is a core value and an integral part of our corporate strategy. It represents a concrete commitment to our players, the communities in which we operate, and all our stakeholders.
Every day, we work to provide a gaming experience that fully complies with current regulations and aligns with the guidelines of the Customs and Monopolies Agency (ADM). This commitment is based on three essential pillars:
- prevention
- safety
- awareness
From product design to the responsible management of gaming locations, these three principles guide all our activities.
We promote an informed and responsible gaming culture through information and awareness initiatives, helping players make more informed choices, prevent risky behavior, and combat illegal gambling. We also provide support and intervention tools to promptly recognize any signs of Problem Gambling (PG) and facilitate access to qualified support services.
